I worked at a subway that didn't have any just a couple minimum wage base level workers. I don't remember what this particular customer was mad about but she was arguing with me and didn't like the answer I gave her. She asked to speak to the manager, and there not being a manager I decided to promote myself on the spot and replied with "manager speaking, how can I help you." This did not make her very happy because she realized she was not going to get a different answer and asked for a phone number to call. The owner has specifically told us never to give his cell number to customers so i gave her the store number. She gives me a shit eating grin thinking about how much trouble she's about to get me in when the phone behind me starts to ring. I will never forget the face she gave me as I answer the phone, look her in the eyes, and ask her how may I help you.